“Bad bosses are small-minded. Great leaders are mission-minded.”
The best leaders are great communicators. They understand the importance of clear, concise, and continuous communications with employees. These leaders know how critical it is to get every employee rowing in the same direction. They appreciate the significance of getting employees to recognize and carry out the organization’s mission.
So, why do most companies and leaders ignore their mission statements? The problem is that these statements are typically long, complicated, and boring. They are written by committees and end up sitting in binders on dusty shelves or in cheap frames in the company’s lobby. Few have ever read them and even fewer can recite them. They’re completely irrelevant to the day-to-day operation of the business.
“When everyone knows the mission, there is cadence. When no one knows the mission, there is chaos.”
But, what if there was a better way? What if there was a simple solution to embed the company’s mission in everyday discussions? What if there was an easy way to get everyone on the same page?
This can be done and it’s easier than you think. Let me give you an example.
More than 20 years ago, my wife was a first-year teacher teaching at a small public school in Georgia. She had an amazing principal who was leading that school. The school had a mission to maximize the teaching time for each student. He wanted teachers to teach and not conduct other school business. He found a simple way to communicate his mission, he used just four words. In every meeting and interaction with his teachers, he simply said, “Get up and teach.”
If teachers found themselves grading homework or working on lesson plans when the students were in the classroom, he wanted his words to remind them of what to do. He wanted them to put down their pens, get up out of their chairs, and teach students. Four simple words, “Get up and teach,” was all he needed to communicate the mission.
What’s interesting is that all these years later, my wife still has those words echoing in her ears. Any time she sits down in the classroom and she’s doing something other than teaching, her former leader’s words come to her. If she’s grading a paper or doing some administrative work, she hears his words, “Get up and teach.” So she does. She puts down her pen, gets up, and she teaches because she knows that’s really what she’s there to do. These four simple words have stood the test of time. A mission statement she will never forget.
This is something I have adopted in my business.
I run a manufacturing company called Peak Demand Inc. which I co-founded in 2016. We started this company because we believed that customers were tired of the existing suppliers in the industry. Lead times were long, prices were high, customer support was poor, and the buying process was complex. We wanted to change that. This was our mission.
I chose four simple words to communicate that mission. I remind employees daily that we are a “Different kind of supplier.” Our mission is to provide something to the market that they can’t get from the other guys.
For example, other suppliers take 4-6 weeks to ship their product, we do it in 24 hours. Other suppliers have complex buying processes but you can order our products online and pay with a credit card if needed. If anything goes wrong in the field, the other guys make it hard to get it resolved. We have people on the phone 24 hours a day with the goal of getting the problem fixed as quickly as possible.
We’re different. We’re customer-driven, friendly, and we make things easy. When an issue comes up with a customer, I want my words echoing in the ears of my employees. When they start thinking like a big company, I want my words to remind them. I want them to choose a solution that would be different from the rest of the industry. I want them to be a “Different kind of supplier.” It’s a quick and simple way to remind my employees of what the mission of our company is.
Great leaders are mission-minded. if you want to be a great leader, you also need to be a great communicator. You need to communicate your mission daily. To do this, all you need is a simple, easy-to-remember way, to remind your employees of what’s important. Think about my wife, more than 20 years later, she is still reminded of those four simple words, “Get up and teach.” She’s still following them today even though she’s no longer part of that leader’s organization.
Make your mission statement so simple and so effective that when your employees hear it, they get it. They internalize it. It becomes part of who they are. If you do that, you’re going to build a mission-driven organization and be a much more effective leader.
Can you communicate your mission in just 4 powerful words? Will your team remember it 20 years from now? Mission-minded leaders answer yes to both these questions.
Reach out to me on Twitter and let me know what you think. I’d love to hear from you.
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