Tag: Customer complaints
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Leadership Article 3 Lessons in Customer Service from a Captain Who Cared
Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong. ~ Donald Porter If you’re looking…
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Leadership means Running Towards the Fire
Courage is Being Scared to Death, but Saddling Up Anyway ~John Wayne I’m a trained firefighter. Actually, I’m a U.S. Navy veteran who served…
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Leadership Article 3 Reasons why you should Love Customer Complaints
In a recent blog post by Rick Conlow about improving the customer experience, Rick points to four studies that show the benefits to be gained from…