Category: Customer service
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The Real Cost of Poor Quality
It’s one thing to have a quality problem but the way you address it can make all the difference in the world. You may…
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Learning to Love Customer Complaints
Bob wasn’t happy. The product we designed specifically for him didn’t fit. After months of work creating a special component, we failed. The unit…
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Breaking Away from Big Brands
I recently had an experience staying in a $68 a night hotel that was remarkable. I was helping my son move and I just…