Category: Business Excellence
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Why Entrepreneurs Love when Big Companies Don’t Care
The world was shocked to see a viral video of a paying customer being dragged from a United Airlines flight. It was unthinkable to…
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Leadership Article 3 Lessons in Customer Service from a Captain Who Cared
Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong. ~ Donald Porter If you’re looking…
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Leadership Article 5 Ways Leadership can Transform a Conflicted Workplace
When there is no enemy within, the enemies outside cannot hurt you. ~ African proverb If you’ve spent any time in the corporate world,…