Category: Business Excellence
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Leadership Article Don’t Underestimate the Emotional Power of your Brand
Three years ago, I had a sales experience that was a real wake up call. After providing a compelling argument to a prospective customer…
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Leadership Article 5 Lessons from the Shop Floor
“I know the last few days have been difficult for us all, but I want to be clear that nothing takes away from the…
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Leadership Article 3 Reasons why you should Love Customer Complaints
In a recent blog post by Rick Conlow about improving the customer experience, Rick points to four studies that show the benefits to be gained from…