Category: Blog
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Why We Should Love Customer Complaints
Bob wasn’t happy. The product we designed specifically for him didn’t fit. After months of work creating a special component, we failed. The unit…
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Leaked Applebee’s Email Reveals How Managers View Employees
Several years back, I had a comment on one of my articles that I will never forget. The reader said,“Being an employee of several…
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Why Leadership Matters
One leader can make a difference in any situation and any organization. You might have seen the news this week that Ernest Shackleton’s ship, the Endurance, was…