Help! I’m in a new leadership role, what should I do?

A while back I was asked this timely question:

Q: Jon, help!  I’ve just started a new leadership role and really want to make a good impression, what should I do?

A: First off, congrats!

Here’s the deal:

It doesn’t matter how seasoned you are, any time you start a new role, you’re the rookie.  Everyone’s watching you for cues to see what kind of leader you’re going to be.  If there’s one thing I’ve learned, it’s that the first 100 days are critically important. 

It’s your chance to set the right tone for your organization.

That first 100 days represent the “honeymoon” phase.

It’s the small window of time when you have the full attention of everyone.  Yes, you’ll be under a microscope with people watching your every move.  But this is good news!  It means you can make a big impact…

IF you take advantage of those beautiful early days!

First and foremost:

You’ve got to have a plan.

No plan, no magic.

The best leaders in history have known this…and used this “secret” to win the commitment – if not the hearts – of their staff.  And this all begins with letting your team know who you are.  There may be anticipation – even trepidation – among your people.  Right off the bat, have a meeting with all team members to fully introduce yourself.

Use stories and examples of how you handled past situations to let them see your character.  Be visible.  Spend time where your people are.  Actively listen to their questions, concerns, and ideas. And engage them on the subjects they care about.

In this way, you’ll get to know them.

And they’ll get to know you as well.

Finally, make a point to meet one-on-one with key employees.  I like to have one-on-one meetings with as many people as I can. I want to know the biggest challenges and the most important issues facing the organization. I also want to understand what they think needs to be addressed first.

Bottom line:

The energy you put out is the energy you get back.

If you’re open, cooperative, and show them you value them as humans, they’ll pay it back with insights you wouldn’t get otherwise and greater alignment at all levels.  Get ‘em on the bus first.  Then you can steer.

Anyway, that’s all for today.

Stay tuned for my next post when I’ll go into no less than 7 more key actions you MUST take in those all-important first days to grab this bull by the horns and bring it on home!

If you are striving to become a better leader, get a copy of my Amazon best selling bookI have the Watch: Becoming a Leader Worth Following.

Why Do You Want to Be a Leader?

There are three questions you should ask before taking any leadership Job.

A Leadership Crisis

There is a crisis in America. There is a shortage of good leaders, and it seems to be getting worse. The problem is people are choosing leadership for the wrong reasons. Susan Cain, author of Quiet: The Power of Introverts in a World That Can’t Stop Talking, is changing how people think about introverts. While she is widely known for her writings on this subject, it’s her thoughts on leadership that got my attention. In a New York Times article called “Not Leadership Material? Good. The World Needs Followers,” she explains that in America today we have “glorified” leadership. So much so that people are taking on leadership roles for the wrong reasons. They are choosing to become leaders to get recognition, more money, or to help advance their careers. She explains:

Perhaps the biggest disservice done by the outsize glorification of “leadership skills” is the practice of leadership itself – it hollows it out, it empties it of meaning. It attracts those who are motivated by the spotlight rather than by the ideas and people they serve. It teaches [people] to be a leader for the sake of being in charge, rather than in the name of a cause or idea they care about deeply. The difference between the two states of mind is profound.

Choosing to Lead for the Right Reasons

While the focus of her article is to point out the importance of those who don’t choose a leadership path, she indirectly uncovers the crisis in the current state of leadership. There is a shortage of good leaders. People are choosing to lead for the wrong reasons, which is why there are so many poor leaders.

If you want to be a leader, the first question you should ask yourself is why? Why do you want to be a leader? If you are choosing this role for the paycheck, the title, the prestige, the power, or the trappings of the position, you are going to be sadly disappointed. Leadership is difficult. Being responsible for motivating a group of people to accomplish a goal isn’t something you choose to do without careful consideration.

Three Questions

Let me suggest three questions to ask yourself:

Do you have a passion for leadership? Just like selecting any career, ask yourself if you have the passion to lead. To be a leader means you have the full responsibility of an organization and all the people associated with it. It means you will be accountable for everything that happens on your watch. It is a difficult and sometimes lonely job that demands a 24/7 commitment. Ask yourself if you have the passion and desire to be a great leader.

Do you care deeply about the idea or organization? As the leader, all eyes will be on you. Your attitudes toward the mission will reverberate throughout the organization. As a conductor, your team will be taking cues from you. If you care deeply about the organization’s mission, they will as well. If you are half-hearted, they will be too. Ask yourself if you care deeply about the idea or organization you will lead.

Do you love people? The one thing I see most in poor leaders is their negative attitude towards people. Leadership is a people business. Your entire job is to motivate people towards accomplishing a goal. Unfortunately, many people who don’t like people choose leadership. I understand. People are messy. They have issues, problems, emotions, relationships, and baggage. But your job is to see past the flaws, love your people, and motivate them to do great things. You can’t be a great leader if you don’t love people.

Consider your “Why?”

As Susan Cain points out, people are choosing to lead for the wrong reasons. The result is a hollowed-out, empty version of leadership that’s not good for people or organizations. Leadership, like any other profession, requires a specific set of skills. If you don’t have them, you shouldn’t pursue a leadership path.

Ask yourself these questions and determine if you have a passion to lead. Find out if you care deeply about the mission. Understand your view of people and what it takes to lead them. If you choose to lead, be a great leader. Honestly, we need better, not more, leaders.

Learn more about how to be a more effective leader in my new book, I have the Watch: Becoming a Leader Worth Following.

The Absent Leader

While most people identify micromanagement as the worst leadership style, there is another type of boss who is equally destructive to an organization, the absent leader.

This is the type of boss who is distant, aloof, or so busy that they don’t perform the basic duties of a leader. Leadership is about being present. It’s about setting the direction for your team and accomplishing goals. It’s also about resolving issues and conflicts when they arise.

When a leader isn’t present and isn’t carrying out these critical duties, chaos reigns.

Absent leaders create a situation where each employee does what they think is best for the organization. Most people care about their company and they want it to succeed but, when the leader steps away, there is not one person guiding the organization. Everybody decides what’s best to do. In the absence of clear direction, the organization will drift further from its mission.

The other problem is that one individual might choose to go one way and another person goes in a different way. This results in the organization getting pulled in many different directions. This creates internal conflict, unnecessary debate, and arguments which wastes precious time and resources.

When there is no leader, or when the leader is silent, chaos takes over.

Another example of this is rumors. When a leader doesn’t adequately explain what’s happening in an organization, especially during times of change, rumors will begin to get started. People will speculate on what’s going to happen. These rumors will run through an organization and do nothing but create worry and waste time, energy, and resources.

Rumors happen when leaders aren’t leading.

There are three ways to avoid becoming an absent leader.

Be present. Be there for your team. Listen to what’s going on in the organization. Walk around the workplace and be seen. Be alert for rumors and internal debates. Understand where people may be wasting energy and where divisiveness exists.

Lead the organization. Set the vision and the objectives. Establish clear boundaries and expectations. Let your team know what the priorities are. Be there to resolve conflicts and make hard decisions. Don’t shy away from your responsibilities.

Don’t stand for chaos. It’s the leader’s job to build a stable, smooth-running business. Chaos should always be the exception and not the rule. It’s good to have debate and discussion but allowing constant infighting and arguments only wastes the time and energy of an organization. It does not put you closer towards your goal. Take a look at your organization and see what’s going on. If there is chaos and confusion, you are not doing your job. You are an absent leader. You might have the leadership title. You might have the corner office. But you are not leading your team and that can be devastating to your organization.

Reach out to me on Twitter and let me know what you think. I’d love to hear from you.

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