Category: Blog
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Leader-Member Exchange (LMX) Theory and the Problem of Cliques
Note: This paper was written as part of my requirements for a Doctorate in Strategic Leadership at Liberty University. I’m sharing this here for…
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The Airline Captain who Taught me a Lesson in Customer Service
We all know that customer service is important. In fact, it’s one of the most important aspects of any business. But when you’re looking…
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My New Academic Journey
If you’ve been following me for a while, you know I’ve led people in the military and business for over 33 years. I’ve written…