3 Reasons why Engineers make the Best CEOs
When you look to develop the leadership talent in your organization, where do you go? Many companies look to sales, marketing, finance, or…
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Don’t Underestimate the Emotional Power of your Brand
Three years ago, I had a sales experience that was a real wake up call. After providing a compelling argument to a prospective customer…
5 Lessons from the Shop Floor
“I know the last few days have been difficult for us all, but I want to be clear that nothing takes away from the…
How Respect can Inspire your Employees
Disengaged employees can be the death of a company. Employees who dislike their jobs, watch the clock, or put the absolute minimum effort into…
3 Reasons why you should Love Customer Complaints
In a recent blog post by Rick Conlow about improving the customer experience, Rick points to four studies that show the benefits to be gained from…