When Small Company Thinking Beats Big Company Thinking

I love being the CEO of a small company. It’s the best job I’ve ever had. One of the biggest reason is the speed at which we operate. Having worked for three multi-national corporations and the U.S. military for 22 years, I have a lot of experience with the often-slow pace of large organizations. It makes... Continue Reading →

Do Something Memorable for your Employees

The manner of giving is worth more than the gift ~ Pierre Corneille The company I recently cofounded, Peak Demand Inc., celebrated its first anniversary last week. As you can imagine, the first year of any new company is especially difficult because you are building everything from the ground up. Our first nine employees had to endure... Continue Reading →

3 Lessons in Customer Service from a Captain Who Cared

Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong. ~ Donald Porter If you’re looking for great examples of customer service, don’t travel by air. Delayed flights, lost luggage, crowded airports, long lines and disinterested employees seem to be the norm across the country. There appears to be... Continue Reading →

Five Ways a New Leader Sets the Tone

  “As a leader you set the tone for your entire team.” ~ Colin Powell You did it. You got the big promotion. You now have the opportunity to lead. You’re about to take over a department, a team, or a business. That’s great…now what? After leading eight different manufacturing businesses in my career, I have learned the first... Continue Reading →

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