How Respect can Inspire your Employees

Disengaged employees can be the death of a company. Employees who dislike their jobs, watch the clock, or put the absolute minimum effort into their daily activities can kill the performance and morale of a business. The problem is significant especially in the current economic environment. According to the latest “State of the American Workplace” report by... Continue Reading →

3 Reasons why you should Love Customer Complaints

In a recent blog post by Rick Conlow about improving the customer experience, Rick points to four studies that show the benefits to be gained from improved customer satisfaction: According to Harvard Business Review’s Employ­ee-Customer-Profit Chain, a 1.3% improvement in customer satisfaction scores results in a revenue increase of 0.5%. The Profit Impact of Market Strategy’s database found that... Continue Reading →

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